Frequently Asked Questions
CUSTOMER CARE
Frequently Asked Questions
Everything you need to know about shopping Safira, offers, delivery and product options.
How do I place an order?
Choose the product and available option you want, add it to your bag, then continue to checkout and enter your delivery details.
Do you offer free delivery?
Eligible orders over EGP500 qualify for free delivery.
How does the SA1000 offer work?
Enter code SA1000 at checkout to save EGP100 on eligible orders over EGP1000.
Can I pay Cash on Delivery?
Cash on Delivery can be selected when it is available for your order at checkout.
How do I choose a shade or product option?
Open the product page and select the shade or option you want before adding it to your bag. Unavailable options will appear as sold out.
What happens if an option is sold out?
Sold-out options cannot be added to the bag. You can choose another available option or check the store again later.
Can I return or exchange an order?
Return and exchange eligibility is subject to Safira’s current Refund Policy. Please review the policy in the footer before requesting a return or exchange.
Where can I find more help?
Use the Customer Services links in the footer to find the latest delivery, returns and contact information.