- ✔ Exchanges and returns are a guaranteed right for all our customers and cover all products offered in our store.
- ✔ All products offered in our store are eligible for exchange and return under the terms and conditions stated on this page.
- ✔ Returns or exchanges are possible if the product is in its original condition at the time of purchase and in its original packaging.
- ✔ Exchange or return requests are approved within 3 business days.
- ✔ Once the return or exchange request is approved, the courier reaches the customer within 3-5 business days.
- ✔ Please send a message via WhatsApp to the number shown on the shipping label to request a return or exchange, or contact us through the Contact Us page.
- ✔ Please photograph the product and send it along with your city, address, and order number so it can be exchanged for another product if it is spoiled, has a defect, or does not perform as agreed.
- ✔ The customer receives a full refund if the product received is completely different from the product description on our website.
- ✔ We are not responsible for any expectations regarding product use by the customer that are not stated on the product page of our website.