Exchange and Return Policy

Exchange and Return Policy
  • Exchange and return are guaranteed rights for all our customers and include all products that we offer in our store.
  • All products displayed in our store are subject to the exchange and return policy according to the terms and conditions set out on this page.
  • Returns or exchanges are possible if the product is in the same original condition as when purchased and is packaged in the original packaging.
  • The exchange or return request will be approved within 3 business days.
  • If the return and exchange request is approved, the representative will reach the customer within 3-5 business days.
  • Please send a message via WhatsApp to the number shown on the shipping label in order to request a return or exchange, or contact us via the Contact Us page to request a return or exchange.
  • Please photograph the product and send it, specifying the city, address, and order number, so that it can be replaced with another product if the product is damaged, has a specific defect, or is not used as agreed.
  • The customer will receive a full refund if the product they received is completely different from the product description on our website.
  • We are not responsible for any expectations regarding the use of products by the customer that are not mentioned on the product page of our website.