Privacy Policies
Our website respects your privacy and seeks to protect your personal data.
This Privacy Policy explains how we collect and use your personal data (under certain circumstances). It also outlines the procedures we have in place to safeguard your information. Finally, this policy details the choices you have regarding the collection, use, and disclosure of your personal data. By visiting this website directly or through another site, you agree to the practices described in this policy.
Protecting your data is very important to us. Therefore, your name and other information relating to you will be used as described in our Privacy Policy. We will collect information only when necessary or directly relevant to our dealings with you.
We will retain your data in accordance with the law or use it for the purposes for which it was collected.
You can browse the site without providing any personal information. Your identity remains anonymous throughout your visit and is only revealed if you have a personal account on the site, which you access using a username and password.
1 - The data we collect:
We may need to collect your information if you wish to place an order for an item from our website.
We collect, store, and process your data necessary to track your purchase from our website, to address any potential claims that may arise later, and to provide you with our available services. We may collect personal information including, but not limited to, your name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, payment details, and payment card details.
We use the information you provide to process your requests and to offer you the services and information offered on our website that you have requested. Furthermore, we will use the information you provide to manage your account with us, to verify your online financial transactions, to audit website downloads, to identify website visitors, and to develop and personalize website page designs and/or content for users. We conduct various demographic research projects and send you relevant or requested information, such as information about products and services, unless you have opted out of receiving such communications. We may also contact you via email to provide details about other products and services if you wish. If you prefer not to receive any promotional or marketing communications, please opt out at any time.
We may give your name and address to a third party for the purpose of delivering your purchase order to you (for example, a delivery person or supplier).
We may store details of your current order on our website, but for security reasons, we cannot retrieve them directly. By logging into your account, you can view information and details of your past and upcoming orders. You can also manage your address details. You are required to maintain strict confidentiality regarding your personal data and not disclose it to any unauthorized third party. We are not liable for any misuse of passwords unless such misuse is due to our own error.
Other uses of your personal information
We may use your personal information for surveys and market research, with your consent, for statistical purposes, while ensuring its complete confidentiality. You have the right to withdraw your consent at any time. We do not share any responses with any third party. Your email address will only be disclosed if you choose to participate in competitions. We keep survey responses completely separate from your personal email address.
We may send you information about us, our website or other websites, our products, sales, special offers, newsletters, and other information related to our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click the “unsubscribe” link in any email we send you, and we will stop sending you this information within seven business days (excluding Saturdays, Sundays, and national and religious holidays) of receiving your notification. We will contact you if any information is unclear.
We may use some data, while maintaining full privacy and confidentiality on the site, for other purposes, including verifying users' locations and tracking their visits to the site or links in emails they subscribed to, and to provide that anonymized data, which does not allow for your actual personal identification, to third parties such as publishers. However, that data will not lead to your personal identification (because it is anonymized).
competitions
For any competition, we use the data to notify the winners and to advertise our offers. You can find more details about the terms and conditions of entry for each individual competition.
Other parties and website links
We may transfer your information to other companies in our group or to our agents and contractors to assist us with transactions related to your business, in accordance with the terms of this Privacy Policy. For example, we may use a third party to help us deliver products to you, receive payments from you, use your information for statistical and marketing research purposes, or assist our customer service team. We may also need to share information with a third party to protect against fraud and reduce credit risk. If our company, or part of it, is sold, we may be required to transfer our databases, which include your personal information. Except as otherwise provided in this Privacy Policy, we will not sell or disclose your personal data to any third party without your prior consent unless necessary for the purposes set out in this Privacy Policy or if required to do so by law. This website may contain third-party advertisements, links to other websites, or frames from other websites. Please be advised that we are not responsible for the privacy policy of any third party or the content of those policies applied on other websites, as well as we are not responsible to any third party to whom we transfer your data in accordance with the privacy policy.
2 – Cookies
Accepting cookies is not a requirement for visiting the site. However, please note that you cannot use the shopping cart functions or order any items without enabling cookies. Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages of the site. Your browser stores these files on your computer's hard drive. Cookies can be used to detect your Internet Protocol (IP) address, which saves you time when you are on or about to visit the site. We use cookies to ensure your convenience when browsing this site (for example, to remember your identity when you want to modify your shopping cart without having to re-enter your email address) and not to obtain or use any other information about you (for example, for targeted marketing purposes). You can configure your browser not to accept cookies, but this will limit your use of the site. Please be assured that our use of cookies does not involve any personally identifiable information or viruses. This site uses Google Analytics, a web analytics service provided by Google. To analyze how users use the site, Google Analytics relies on cookies, which are text files placed on your computer. Google will transmit the information generated by the cookie about your use of this site (including your IP address) to servers in the United States, where it will be stored. Google will use this information to evaluate your use of the site, to report to the site operators about site activity, and to provide other services related to site activity and internet usage. Google may also transfer this information to a third party if required to do so by law or if a third party processes the information on Google's behalf. Google will not associate your IP address with any other data it holds. You can refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that you may not be able to use the full functionality of the site if you refuse. By using this site, you consent to Google using your data as described and for the purposes detailed above.
3- Safety
We use appropriate security technologies and procedures to prevent unauthorized or unlawful access to, loss of, or destruction of your information. When we collect data through the website, we store your personal information on a database within a secure server. We use firewalls on our servers. When we collect payment card details electronically, we protect them using encryption, such as Secure Sockets Layer (SSL). This makes it difficult for an intruder to decrypt your information, although we cannot guarantee 100% security. We strongly advise you not to send all your credit or debit card details when communicating with us electronically and without encryption. We have physical, electronic, and procedural safeguards in place for the collection, storage, and disclosure of your information. Our security procedures sometimes require us to ask you to verify your identity before we disclose your personal information. It is your responsibility to protect your password and your computer from unauthorized use.
4 – Customer rights
If you are concerned about your data, you have the right to request access to the personal data we hold about you or have previously provided to us. You also have the right to request that we correct any errors in your personal data, free of charge. Furthermore, you have the right to ask us, at any time, to stop using your personal data for direct marketing purposes.